Helping to reduce errors on key customer accountsMetal Fabrication Company
A metal fabricator had been losing money on some important jobs with key customers. When 3 large jobs were concurrently going wrong in different ways, they called Effective Learning for Growth.
Effective Learning for Growth
• Interviewed those involved, from estimation through engineering through shop to shipping, to find root causes.
• Facilitated 2 meetings to feed back and gain agreement on the causes – and modeled non‐blaming communication.
• Built a detailed process map with XSOL software – with job performance aids and decision rules – as a product of that real‐time consensus.
We delivered the detailed process map as an HTML web page for implementation as an icon on every desktop.
The CEO said, one year later, “We haven’t lost money on any major jobs since then.”