More intelligent conversations

Have you ever had a conversation at work that went sideways? When you wanted to deal with an issue, and it turned into a conflict? When you tried to get to some sort of problem solving, but others shut down, instead? Have you ever avoided a conversation because you knew it would be difficult? Have you ever been surprised in a meeting in a way that just ruined your day?

What these situations have in common is that our brains are doing exactly what they’ve evolved to do, but how we’re working with them doesn’t match the complex situations of work. We go into that “fight, flight, or freeze” stress response, brain chemistry does what it’s designed to do, and things in a work situation go badly wrong. But it’s avoidable!

There’s a new approach to important conversations called Conversational Intelligence (C-IQ) that lets you get better, more productive conversations. It’s based on evolving research in neuroscience, and uses it to provide really specific tools you can learn and use. With this approach to conversations, you can:

  • Recognize and change your own reactions in highly stressful conversations
  • Build trust and even creativity with your part of a conversation
  • See why 9 out of 10 conversations don’t have the outcomes we intended
  • Assess what’s going on in a conversation, and improve it
  • Set up meetings to get the creative best from everyone, where breakthroughs, alignment, and fun really happen
  • Create a workplace culture that’s creative and fun – where people can give their best, and will want to stay!

I recently finished an advanced, enhanced training with the creator of Conversational Intelligence, Judith Glaser.  I’ve started using these tools with other coaches and with coaching clients. The tools themselves are simple and practical, and provide remarkable results.

To learn more about how this works, call me!


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